logo tawzeaMECOMS™ supports Tawzea in supplying water to industrial cities

Tawzea was founded to manage water supply to three industrial cities in Saudi Arabia. It needed a future-proof IT solution to address the requirements of collecting meter readings using multiple methods, meter data management, invoice generation and payment collection. MECOMS™ streamlined all company processes based on industry best-practices. MECOMS™ has greatly improved efficiency and enables Tawzea to realize their vision and to support future expansions into gas and residential networks.


Tawzea, the International Water Distribution Company, was founded in 2004 as a joint venture between SISCO and Amiwater: two Saudi multinational giants specializing in water distribution networks and privatization of water distribution systems. AmiWater has expertise in global water management and SISCO is experienced in the management of city services.

Building a water company from scratch

Tawzea, a young organization with new business processes, faced the daunting task of implementing water distribution over a large area to bulk consumers.

Shamim Hamdani, CFO at Tawzea: "Our focus is on implementing a water distribution management system based on best practices or business blueprints, rather than existing organizational practices or processes. We must develop the market of specific customer segments such as industry, government, factories, administration and commercial. Services towards residential customers can be expanded in the future."

Implementing MECOMS™

MECOMS™ was implemented to cover the main business processes of consumption calculation, billing, collections and CRM. Using the underlying ERP functionality of Microsoft Dynamics AX, the existing Finance and HRM processes were easily integrated into the same system. Acknowledging the distinctiveness of the water business, specific MECOMS™ functionalities for complex B2B billing were added to the system.

Business value

Mr Banjar: "The user friendliness offered by MECOMS™, which is similar to Microsoft Office, is greatly appreciated by our people. The successful integration with other business applications also added much value to our information flow."


Integrated Utility
Functional Scope: 
Billing and Credit Management
Contract Management
Customer Management
Meter Data Management
Microsoft Dynamics AX
Product Management
Validation and Calculation
Process Scope: