logo tuas powerTuas Power chooses MECOMS™ for ambitious new business model

Tuas Power is one of Singapore’s leading power generation companies and a key provider of energy solutions, multi-utilities and environmental services. With the construction of its S$2 billion Tembusu Multi-Utilities Complex, Tuas Power introduced an innovative business model and needed an equally innovative IT system to support its business.

MECOMS™ met the requirements and was implemented to integrate all processes, allowing Tuas Power to offer excellent service to its customers.


Tuas Power was incorporated in 1995 when Singapore first began the reform of its electricity industry. The Tuas Power Station was completed in 1999, and in 2009 the company started construction of the Tembusu Multi-Utilities Complex. The Complex serves as a one-stop solutions centre to provide cost-effective and integrated utility services to industries in Tembusu.

Power generation lies at the heart of Tuas Power: it runs four highly efficient 367.5 MW Combined Cycle Plants and two 600 MW steam plants, providing around 25% of Singapore‘s electricity. Its subsidiary Tuas Power Supply is a leading electricity retailer in Singapore, well known for its professional, reliable and innovative services.


Rapid economic development of the past decade in Asia and growing demand has injected dynamism into the region’s energy market, but it has also created new challenges for the energy and utilities industry. Tembusu is the realization of a dynamic, innovative and creative business model, focusing on environmental sustainability.

Finding a solution

The BEST project has to accommodate changing business requirements in a complex environment, so it requires a flexible solution that is easy to use, designed for multi-commodity billing, and able to unify all processes into a single system.


MECOMS™ is built on the Microsoft Dynamics AX platform which dramatically speeds up implementation times. Jeroen Hoebé, Country Manager at Ferranti: "A major advantage of MECOMS™ is the underlying Microsoft Dynamics AX ERP. You’re not building on a product alone; you’re building on the complete Microsoft ecosystem, which also includes the powerful SQL Server database, the SharePoint portal and the Microsoft BI and Office suites."

Business value

Mr Hoebé: "The implementation at Tuas Power was delivered in time, delivered within budget and met the requirements of the business users."


Integrated Utility
Functional Scope: 
Billing and Credit Management
Contract Management
Customer Communication
Customer Management
Interaction Management
Microsoft Dynamics AX
Portfolio Management
Product Management